Since the introduction of the Care Program Approach (CPA) in 1991 mental health care in the United Kingdom has chosen a unified way of working that aims to place the Service User at the centre. It’s origins were in the move from inpatient care in Asylums to Community care throughout the 1980′s, problems emerged in a lack of communication between services when dealing complex needs of some Service Users and the often negative impact this had on them, their carers and the community. Since its implementation nearly 20 years ago it has become the model of working for all Community Mental Health Teams (CMHT) and is now seen as the standard for mental health care services.
Central to the CPA process is Care Coordinator/Key worker and their role as the member of the CMHT to work the closest with the Service and their family. This individual is a Health Care Professional of some description, such as a Registered Nurse, Social Worker or Occupational Therapist. The role is varied and main task of the Care Coordinator is helping put together an appropriate care package to meet the needs of the Service User. This requires liaison with outside agencies and has been described as a ‘jigsaw’ with the Care Coordinator ensuring that the pieces all fit together. However this is easier said than done and many care elements falling outside of mainstream health or social care providers so there is a need for Care Coordinators to be well informed and flexible.
However it would be wrong to assume that Key workers are alone in providing for the Service Users care needs. As a minimum there are three people involved; the Service User, the Care Coordinator and the Consultant Psychiatrist. This forms the basis of what has become known as the Multi Disciplinary Team (MDT) and this approach has evolved to including other members of the CMHT in providing skills in a care package either in an advisory or direct intervention capacity. For example, a Registered Nurse Care Coordinator requiring input from a CMHT Social Worker over a state benefit issue. Read more… »